Hello students, though there are predefined business processes in any domain, nothing is consistent in the long run. As the requirement and use cases changes accordingly, the application also will change. This is quite common in the IT industry so the business analyst has to be well prepared ahead while understanding and discussing the business analysis plan.
So we will discuss What is the change request? And when and how it comes in the picture? The change request is a term used mostly in the IT industry as a request come from customer to make the change in the existing requirement. Off course these type of requests has to handled very carefully as some time this could have an adverse effect on the existing application development life cycle.
Let us see how it works in real-time. Let us suppose you are building a bank application.
And a customer comes with a minor change like he wants to change the label or add some more options in the drop-down to select. In this case, there will be no impact on the other modules or units of the software. Or if its there it can be handled with a small-time period without any extra efforts. But if we consider the example of an e-commerce site. If the site was started developed with very few options of payment in the initial stage of development and later the client wants it with different payment options then it will be a critical change.
If we closely look at both the above scenarios, as a business analyst you need to find the scope of the change request. The role of the business analyst to find the scope and the impact of the change in the existing application. Then he needs to prepare an impact analysis document which will describe the impact of the change, the efforts going to put in the change request such as the working hours of the developers, testers to develop and test the new change i.e. time required to accumulate new change, the cost to development and testing to get the required change done.
Once the document is prepared it has to send to the customer for approval. If he feels the change is vital and needs to carry right away, he/she will approve it and according to that, the business analyst has to make the new documentation for the new change requirements and send it across the team and stakeholders. This is called a change request process flow.
BA Centric is one of the well-known institute where all these types of training given to the students while studying different real-time case studies. And conducting such interactive workshops makes us unique.